Privacy Policy
service providers. Cleansly does not provide cleaning services directly.This Privacy Policy explains how we collect, use, and share personal information when you use our platform.
1. Information We Collect
Personal Information
- Name
- Email address
- Phone number
- Property / service address
- Service preferences or requirements you submit
Technical Information
- IP address
- Device and browser data
- Website activity (e.g., pages visited, time on site)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Match customers with independent cleaning providers
- Share request details with providers so they can contact you and offer services
- Provide customer support and respond to inquiries
- Operate, maintain, and improve our platform
- Send marketing communications where permitted (you can opt out at any time)
3. Sharing Information With Providers
When you submit a request through Cleansly, you consent to us sharing the information you provide with
independent cleaning providers so they can contact you and provide services.
These providers operate independently and may have their own privacy practices. Cleansly is not responsible
for the privacy practices of third-party providers.
4. Third-Party Services
We may use third-party services to help us operate our platform, such as:
- Payment processors (if applicable)
- Booking, scheduling, or communications tools
- Analytics providers
- Email or marketing platforms
These third parties may process information on our behalf according to their own policies and contractual
obligations.
5. Cookies
We may use cookies and similar technologies to improve user experience, remember preferences, and analyze
website performance. You can control cookies through your browser settings.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information.
However, no method of transmission or storage is completely secure.
7. Your Rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, or
to object to certain processing. To make a request, contact us using the details below.
8. Updates To This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated
“Last updated” date.
9. Contact Us
CleanslyPO Box 4113
Geelong 3220
Email: support@cleansly.com.au
